:root{--duly-primary-1:#4b4540;--duly-primary-2:#97523c;--duly-primary:var(--duly-primary-1);--duly-on-primary:#fff;--duly-surface:#fbfaf8;--duly-surface-subtle:#f2f0ed;--duly-surface-editor:#fffefa;--duly-text:#413d38;--duly-border:#e3dfd9;--duly-radius:13px;--duly-font-sans:-apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--duly-font-mono:ui-monospace, SFMono-Regular, Consolas, monospace;--duly-text-xs:.6875rem;--duly-text-sm:.75rem;--duly-text-control:.8125rem;--duly-text-body:.875rem;--duly-text-editor:.9375rem;--duly-text-title:1.375rem;--duly-text-page:1.5rem;--duly-leading-xs:1rem;--duly-leading-sm:1.125rem;--duly-leading-control:1.25rem;--duly-leading-body:1.375rem;--duly-leading-editor:1.625rem;--duly-leading-title:1.75rem;--duly-leading-page:1.875rem;--duly-weight-normal:400;--duly-weight-medium:500;--duly-weight-semibold:600;--duly-space-1:.25rem;--duly-space-2:.5rem;--duly-space-3:.75rem;--duly-space-4:1rem;--duly-space-5:1.25rem;--duly-space-6:1.5rem;--duly-space-8:2rem;--duly-space-10:2.5rem;--duly-space-12:3rem;--duly-app-background:#eeece9;--duly-work-background:#f7f5f1;--duly-surface-guidance:#eeebe5;--duly-surface-selected:#e2ddd5;--duly-surface-hover:#eae6e0;--duly-text-muted:#675f55;--duly-border-input:#958b7e;--duly-focus:#76614c;--duly-error:#9a443d;--duly-success:#42654e;--duly-caution:#80602f;--duly-disabled-background:#e9e5df;--duly-disabled-text:#797166;--duly-primary-1-hover:#3f3934;--duly-primary-1-active:#332e2a;--duly-primary-2-hover:#854632;--duly-primary-2-active:#733b2a;--duly-primary-hover:var(--duly-primary-1-hover);--duly-primary-active:var(--duly-primary-1-active);--duly-radius-sm:6px;--duly-radius-control:8px;--duly-radius-row:10px;--duly-radius-dialog:16px;--duly-radius-pill:999px;--duly-border-width:1px;--duly-focus-width:2px;--duly-focus-offset:3px;--duly-shadow-editor:0 3px 15px #473f3208;--duly-shadow-overlay:0 12px 40px #473f321f;--duly-duration-fast:.12s;--duly-duration-panel:.18s;--duly-ease:cubic-bezier(.2, 0, 0, 1);--duly-header-height:60px;--duly-queue-width:220px;--duly-info-width:260px;--duly-center-min:440px;--duly-reading-max:800px;--duly-control-height:40px;--duly-touch-target:44px;--duly-editor-min-height:280px;--duly-panel-padding:20px;--duly-main-padding-x:24px;--duly-main-padding-y:24px}[data-primary="1"]{--duly-primary:var(--duly-primary-1);--duly-primary-hover:var(--duly-primary-1-hover);--duly-primary-active:var(--duly-primary-1-active)}[data-primary="2"]{--duly-primary:var(--duly-primary-2);--duly-primary-hover:var(--duly-primary-2-hover);--duly-primary-active:var(--duly-primary-2-active)}[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--duly-app-background:#171717;--duly-work-background:#1c1c1c;--duly-surface:#222;--duly-surface-subtle:#1b1b1b;--duly-surface-editor:#262626;--duly-surface-guidance:#242424;--duly-surface-selected:#343434;--duly-surface-hover:#2d2d2d;--duly-text:#ededed;--duly-text-muted:#b5b5b5;--duly-border:#363636;--duly-border-input:gray;--duly-focus:#bcbcbc;--duly-error:#edaaa0;--duly-success:#b0c4a4;--duly-caution:#ddc08c;--duly-disabled-background:#303030;--duly-disabled-text:#999;--duly-primary-1:#dedede;--duly-primary-1-hover:#eee;--duly-primary-1-active:#ccc;--duly-primary-2:#d5a087;--duly-primary-2-hover:#e3b49c;--duly-primary-2-active:#c58f76;--duly-on-primary:#242424;--duly-primary:var(--duly-primary-1);--duly-primary-hover:var(--duly-primary-1-hover);--duly-primary-active:var(--duly-primary-1-active);--duly-shadow-editor:0 3px 15px #0000001f;--duly-shadow-overlay:0 12px 40px #0000004d}[data-theme=dark][data-primary="2"],[data-theme=dark] [data-primary="2"]{--duly-primary:var(--duly-primary-2);--duly-primary-hover:var(--duly-primary-2-hover);--duly-primary-active:var(--duly-primary-2-active)}[data-theme=light]{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}@media (width>=1440px){:root{--duly-queue-width:260px;--duly-info-width:300px;--duly-center-min:480px;--duly-main-padding-x:32px}}@media (width>=768px) and (width<=1099px){:root{--duly-queue-width:200px;--duly-center-min:0px}}@media (width<=767px){:root{--duly-main-padding-x:16px;--duly-main-padding-y:16px;--duly-panel-padding:16px;--duly-text-editor:1rem;--duly-control-height:44px;--duly-center-min:0px}}@media (pointer:coarse){:root{--duly-control-height:44px}}@media (prefers-reduced-motion:reduce){:root{--duly-duration-fast:0s;--duly-duration-panel:0s}}*{box-sizing:border-box}body{background:var(--duly-app-background);color:var(--duly-text);font:400 var(--duly-text-body)/var(--duly-leading-body) var(--duly-font-sans);margin:0}button,input,textarea,select{font:inherit;color:inherit}button{cursor:pointer;border:1px solid var(--duly-border);background:var(--duly-surface);min-height:40px;transition:background var(--duly-duration-fast);border-radius:8px;justify-content:center;align-items:center;gap:8px;padding:8px 12px;font-size:13px;font-weight:500;display:inline-flex}button:hover{background:var(--duly-surface-hover)}button:disabled{cursor:default;background:var(--duly-disabled-background);color:var(--duly-disabled-text)}:focus-visible{outline:2px solid var(--duly-focus);outline-offset:3px}button.primary{background:var(--duly-primary);color:var(--duly-on-primary);border:0;border-radius:999px;padding:10px 18px}button.primary:hover{background:var(--duly-primary-hover)}button.primary:active{background:var(--duly-primary-active)}button.primary:disabled{background:var(--duly-disabled-background);color:var(--duly-disabled-text)}h1,h2,h3,p{margin:0}h1{letter-spacing:-.5px;font-size:24px;font-weight:600;line-height:30px}h2{font-size:14px;font-weight:600;line-height:20px}h3{font-size:12px;font-weight:600}.muted,small{color:var(--duly-text-muted);font-size:12px;line-height:18px}.logo{letter-spacing:-1px;font-size:24px;font-weight:650}.eyebrow{text-transform:uppercase;letter-spacing:.8px;color:var(--duly-text-muted);font-size:11px;font-weight:500}input,textarea,select{border:1px solid var(--duly-border-input);background:var(--duly-surface);border-radius:8px;max-width:100%;min-height:40px;padding:10px 12px}textarea{resize:vertical}label{color:var(--duly-text-muted);flex-direction:column;gap:8px;font-size:12px;display:flex}label input,label textarea,label select{color:var(--duly-text)}.actions,.section-head,.form-row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.section-head{justify-content:space-between}.section-head h2{align-items:center;gap:8px;display:flex}.form-row{align-items:flex-end;gap:16px}.form-row label,.header-spacer{flex:1}.avatar{background:var(--duly-surface-selected);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;display:inline-flex}.avatar.large{width:42px;height:42px;margin:18px 0 12px}.app-header{background:var(--duly-surface);border-bottom:1px solid var(--duly-border);align-items:center;gap:18px;height:60px;padding:0 24px;display:flex}.app-header>select{background:0 0;border:0;max-width:180px;padding:5px;font-size:12px}.app-header nav{gap:4px;display:flex}.app-header nav button{color:var(--duly-text-muted);background:0 0;border:0}.app-header nav button[aria-current=page]{background:var(--duly-surface-selected);color:var(--duly-text)}.count{text-align:center;background:var(--duly-surface-selected);border-radius:6px;min-width:20px;font-size:11px}.test-label,.quiet-label{color:var(--duly-text-muted);font-size:11px}.workspace-grid{grid-template-columns:var(--duly-queue-width) minmax(var(--duly-center-min), 1fr) var(--duly-info-width);height:calc(100dvh - 60px);display:grid}.ticket-queue{background:var(--duly-surface-subtle);border-right:1px solid var(--duly-border);padding:20px 10px;overflow:auto}.queue-title{justify-content:space-between;padding:0 10px 16px;display:flex}.queue-tabs{gap:6px;margin-bottom:16px;display:flex}.queue-tabs button{background:0 0;border:0;flex:1;min-height:32px;font-size:12px}.queue-tabs button[aria-pressed=true]{background:var(--duly-surface-selected)}.search{background:var(--duly-surface);border:1px solid var(--duly-border);border-radius:8px;flex-direction:row;align-items:center;margin-bottom:16px;padding:0 10px}.search input{background:0 0;border:0;width:100%;min-width:0;padding:8px 0;font-size:12px}.ticket-row{text-align:left;background:0 0;border:0;border-radius:10px;width:100%;margin:4px 0;padding:16px 12px;display:block}.ticket-row[aria-current]{background:var(--duly-surface-selected)}.row-name{justify-content:space-between;gap:8px;font-size:13px;font-weight:600;display:flex}.row-name span{color:var(--duly-text-muted);font-size:11px;font-weight:400}.ticket-row p{margin:6px 0;font-size:13px;font-weight:400}.ticket-row small{font-weight:400}.queue-empty{color:var(--duly-text-muted);padding:16px;font-size:12px}.ticket-work{background:var(--duly-work-background);overflow:auto}.work-inner{max-width:800px;padding:24px var(--duly-main-padding-x) 40px;margin:auto}.ticket-toolbar{align-items:center;gap:8px;margin-bottom:22px;display:flex}.ticket-toolbar button{min-height:32px;padding:5px 8px;font-size:11px}.back-button,.info-button{display:none}.ticket-title{margin-bottom:24px;font-size:22px;line-height:28px}.customer-message{border-left:2px solid var(--duly-border);margin-bottom:24px;padding-left:16px}.message-meta{color:var(--duly-text-muted);flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;font-size:12px;display:flex}.customer-message p,.session-history p{white-space:pre-wrap;overflow-wrap:anywhere}.agent-guidance{background:var(--duly-surface-guidance);border-radius:13px;margin-bottom:24px;padding:16px}.agent-guidance>p{white-space:pre-wrap;overflow-wrap:anywhere;margin:12px 0;font-size:13px}.private-composer textarea{background:var(--duly-surface);width:100%;min-height:72px;margin-top:12px;font-size:13px}.private-composer .actions{justify-content:flex-end;margin-top:8px}.private-composer button{min-height:34px;font-size:12px}.reply-editor{background:var(--duly-surface-editor);box-shadow:var(--duly-shadow-editor);border-radius:13px;padding:24px}.reply-editor label{margin-top:12px}.reply-editor textarea{width:100%;min-height:280px;font-size:var(--duly-text-editor);background:0 0;border:0;border-radius:0;padding:20px 0;line-height:26px}.reply-footer{border-top:1px solid var(--duly-border);flex-wrap:wrap;align-items:center;gap:8px;padding-top:16px;display:flex}.reply-footer>span{color:var(--duly-text-muted);flex:1;font-size:11px}.learning-prompt{color:var(--duly-text-muted);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin:16px 0 24px;font-size:12px;display:flex}.learning-prompt button{background:0 0;border:0;padding:0;font-size:12px}.session-history{border-top:1px solid var(--duly-border);padding-top:20px}.session-history summary{cursor:pointer;color:var(--duly-text-muted);align-items:center;gap:8px;font-size:12px;display:flex}.session-history article{border-bottom:1px solid var(--duly-border);padding:18px 0;font-size:13px}.customer-panel{border-left:1px solid var(--duly-border);background:var(--duly-surface-subtle);padding:24px 20px;overflow:auto}.customer-panel h2{margin-bottom:6px;font-size:16px}.customer-panel h3{margin:24px 0 8px}.customer-facts{margin:24px 0}.customer-facts dt{color:var(--duly-text-muted);margin-top:16px;font-size:12px}.customer-facts dd{margin:5px 0 0;font-size:13px}.evidence{border-bottom:1px solid var(--duly-border);padding:12px 0;font-size:12px}.evidence summary{cursor:pointer}.evidence p{margin:10px 0}.missing-guidance{border-left:2px solid var(--duly-border-input);color:var(--duly-text-muted);margin:16px 0;padding-left:12px;font-size:12px}.sample-note{margin-top:24px;display:block}.drawer-close{display:none}.empty-work{text-align:center;background:var(--duly-work-background);flex-direction:column;grid-column:2/-1;justify-content:center;align-items:center;gap:20px;padding:48px;display:flex}.empty-work>p{max-width:430px}.empty-work small{margin-top:20px}.empty-icon{background:var(--duly-surface-selected);border-radius:20px;place-items:center;width:70px;height:70px;display:grid}.banner{background:var(--duly-surface);border-bottom:1px solid var(--duly-border);justify-content:space-between;padding:10px 24px;font-size:13px;display:flex}.banner button{border:0;min-height:24px;padding:0}.error{color:var(--duly-error)}.delivery-record{align-items:flex-start;gap:10px;padding:14px 0;font-size:12px;display:flex}.delivery-record small{display:block}.loading{flex-direction:column;justify-content:center;align-items:center;gap:20px;min-height:100vh;display:flex}.auth-page{grid-template-columns:1.2fr 1fr;min-height:100vh;display:grid}.auth-copy{background:var(--duly-surface-subtle);flex-direction:column;justify-content:center;padding:70px;display:flex}.auth-copy .logo{margin-bottom:70px}.auth-copy h1{letter-spacing:-1.8px;margin:20px 0;font-size:46px;line-height:1.1}.auth-copy>p:not(.eyebrow){max-width:350px;color:var(--duly-text-muted)}.auth-preview{color:var(--duly-text-muted);gap:20px;margin-top:60px;font-size:11px;display:flex}.auth-form{flex-direction:column;place-self:center;gap:20px;width:100%;max-width:430px;padding:30px;display:flex}.auth-form h2{font-size:24px}.auth-form .primary{margin-top:5px}.text-button{background:0 0;border:0;font-size:12px}.onboarding{max-width:620px;margin:8vh auto;padding:50px 30px}.onboarding .logo{margin-bottom:60px;display:block}.onboarding h1{margin:16px 0;font-size:34px;line-height:1.2}.onboarding>p:not(.eyebrow){color:var(--duly-text-muted);margin-bottom:30px}.onboarding form{flex-direction:column;gap:20px;display:flex}.settings-page,.knowledge-page{max-width:1150px;margin:0 auto;padding:48px 40px}.settings-page{max-width:800px}.settings-page h1{margin:12px 0 32px}.settings-page section{border-top:1px solid var(--duly-border);padding:24px 0}.settings-page section h2{margin-bottom:20px}.settings-data{grid-template-columns:140px 1fr;gap:15px;font-size:13px;display:grid}.settings-data dt{color:var(--duly-text-muted)}.settings-data dd{margin:0}.member-row{border-bottom:1px solid var(--duly-border);justify-content:space-between;padding:12px 0;font-size:13px;display:flex}.settings-page form{margin-top:24px}.settings-page form>button{margin-top:16px}.settings-page form>p{margin-bottom:16px}.page-heading{justify-content:space-between;align-items:center;gap:24px;margin-bottom:32px;display:flex}.page-heading h1{margin:10px 0}.knowledge-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;display:grid}.knowledge-card{border:1px solid var(--duly-border);background:var(--duly-surface);border-radius:13px;padding:24px}.knowledge-card h2{margin:16px 0 12px;font-size:17px}.knowledge-card p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px}.knowledge-card small{overflow-wrap:anywhere;margin-top:14px;display:block}.knowledge-card .actions{margin-top:20px}.knowledge-card button{font-size:12px}.conflict{color:var(--duly-caution);margin-top:12px}.voice-topics{flex-wrap:wrap;gap:10px;margin-bottom:30px;display:flex}.voice-topics span{border-bottom:1px solid var(--duly-border);color:var(--duly-text-muted);margin-right:10px;padding:5px 0;font-size:12px}.empty-knowledge{text-align:center;flex-direction:column;align-items:center;gap:20px;padding:70px 20px;display:flex}.empty-knowledge p{max-width:430px;color:var(--duly-text-muted)}dialog{color:var(--duly-text);background:var(--duly-surface);border:1px solid var(--duly-border);width:calc(100% - 32px);max-width:540px;max-height:90dvh;box-shadow:var(--duly-shadow-overlay);border-radius:16px;padding:28px}dialog::backdrop{background:#0006}dialog form{flex-direction:column;gap:16px;display:flex}dialog textarea{min-height:90px}dialog button.primary{align-self:flex-end}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}@media (width<=1099px){.workspace-grid{grid-template-columns:200px minmax(0,1fr)}.customer-panel{display:none}.customer-panel.visible{z-index:10;width:320px;max-width:100%;box-shadow:var(--duly-shadow-overlay);display:block;position:fixed;top:60px;bottom:0;right:0}.info-button,.drawer-close{display:inline-flex}.drawer-close{margin-bottom:20px}.app-header{gap:10px;padding:0 16px}.app-header nav button{padding:8px;font-size:12px}.test-label{display:none}.auth-copy{padding:40px}.auth-copy h1{font-size:38px}}@media (width<=767px){.app-header{flex-wrap:wrap;height:auto;min-height:60px;padding:10px 16px}.app-header nav{order:3;justify-content:space-between;width:100%}.app-header nav button{flex:1}.workspace-grid{height:auto;display:block}.has-ticket .ticket-queue,.workspace-grid:not(.has-ticket) .empty-work{display:none}.ticket-queue{min-height:calc(100dvh - 115px);padding:20px 16px}.back-button{display:inline-flex}.work-inner{padding:20px 16px}.customer-panel.visible{z-index:20;width:100%;top:0}.ticket-toolbar{flex-wrap:wrap}.ticket-toolbar>.eyebrow{display:none}.reply-editor{padding:20px}.reply-footer .primary{width:100%}.reply-editor textarea,.private-composer textarea,input,select{font-size:16px}.auth-page{display:block}.auth-copy{padding:30px}.auth-copy .logo{margin-bottom:24px}.auth-copy h1{font-size:34px}.auth-preview{display:none}.auth-form{margin:auto}.settings-page,.knowledge-page{padding:32px 20px}.knowledge-grid{grid-template-columns:1fr}.page-heading{flex-direction:column;align-items:flex-start}.form-row{flex-direction:column;align-items:stretch}.settings-data{grid-template-columns:1fr;gap:8px}.settings-data dd{margin-bottom:12px}button{min-height:44px}.ticket-title{font-size:22px}.app-header .avatar{display:none}}